Name *

First

Last

Email *

Phone

How did you initially hear about R59 self storage?

Storage Facility Unit Number/s

Type the unit or unit/s numbers you have rented (if any)

Rate your satisfaction with self-storage facilities *

	Excellent	Good	Fair	Poor	Not Applicable
Rental Process	ExcellentRental Process Excellent	GoodRental Process Good	FairRental Process Fair	PoorRental Process Poor	Not ApplicableRental Process Not Applicable
Unit Selection	ExcellentUnit Selection Excellent	GoodUnit Selection Good	FairUnit Selection Fair	PoorUnit Selection Poor	Not ApplicableUnit Selection Not Applicable
Rental Rates	ExcellentRental Rates Excellent	GoodRental Rates Good	FairRental Rates Fair	PoorRental Rates Poor	Not ApplicableRental Rates Not Applicable
Amount of time it takes to rent a storage unit	ExcellentAmount of time it takes to rent a storage unit Excellent	GoodAmount of time it takes to rent a storage unit Good	FairAmount of time it takes to rent a storage unit Fair	PoorAmount of time it takes to rent a storage unit Poor	Not ApplicableAmount of time it takes to rent a storage unit Not Applicable
Amount of time it takes to pay my rent	ExcellentAmount of time it takes to pay my rent Excellent	GoodAmount of time it takes to pay my rent Good	FairAmount of time it takes to pay my rent Fair	PoorAmount of time it takes to pay my rent Poor	Not ApplicableAmount of time it takes to pay my rent Not Applicable
Facility Management	ExcellentFacility Management Excellent	GoodFacility Management Good	FairFacility Management Fair	PoorFacility Management Poor	Not ApplicableFacility Management Not Applicable
Availability of technology to make your experience better	ExcellentAvailability of technology to make your experience better Excellent	GoodAvailability of technology to make your experience better Good	FairAvailability of technology to make your experience better Fair	PoorAvailability of technology to make your experience better Poor	Not ApplicableAvailability of technology to make your experience better Not Applicable

Please share any additional comments you may have.

What additional services would you like to see self-storage facilities offer?

To what extent do you agree with each of these statements:

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
If I was rewarded via promotion or discount for referring new customers, it would be something I would do.	Strongly DisagreeIf I was rewarded via promotion or discount for referring new customers, it would be something I would do. Strongly Disagree	DisagreeIf I was rewarded via promotion or discount for referring new customers, it would be something I would do. Disagree	NeutralIf I was rewarded via promotion or discount for referring new customers, it would be something I would do. Neutral	AgreeIf I was rewarded via promotion or discount for referring new customers, it would be something I would do. Agree	Strongly AgreeIf I was rewarded via promotion or discount for referring new customers, it would be something I would do. Strongly Agree
If I was offered a free month rent after one year, I would be more likely to stay longer.	Strongly DisagreeIf I was offered a free month rent after one year, I would be more likely to stay longer. Strongly Disagree	DisagreeIf I was offered a free month rent after one year, I would be more likely to stay longer. Disagree	NeutralIf I was offered a free month rent after one year, I would be more likely to stay longer. Neutral	AgreeIf I was offered a free month rent after one year, I would be more likely to stay longer. Agree	Strongly AgreeIf I was offered a free month rent after one year, I would be more likely to stay longer. Strongly Agree
A self storage company that provides easy access to complete information is customer focused.	Strongly DisagreeA self storage company that provides easy access to complete information is customer focused. Strongly Disagree	DisagreeA self storage company that provides easy access to complete information is customer focused. Disagree	NeutralA self storage company that provides easy access to complete information is customer focused. Neutral	AgreeA self storage company that provides easy access to complete information is customer focused. Agree	Strongly AgreeA self storage company that provides easy access to complete information is customer focused. Strongly Agree
I am likely to purchase storage supplies like boxes and locks if I could do so online.	Strongly DisagreeI am likely to purchase storage supplies like boxes and locks if I could do so online. Strongly Disagree	DisagreeI am likely to purchase storage supplies like boxes and locks if I could do so online. Disagree	NeutralI am likely to purchase storage supplies like boxes and locks if I could do so online. Neutral	AgreeI am likely to purchase storage supplies like boxes and locks if I could do so online. Agree	Strongly AgreeI am likely to purchase storage supplies like boxes and locks if I could do so online. Strongly Agree

As a self-storage facility customer

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
Access to my account online would be a valuable service.	Strongly DisagreeAccess to my account online would be a valuable service. Strongly Disagree	DisagreeAccess to my account online would be a valuable service. Disagree	NeutralAccess to my account online would be a valuable service. Neutral	AgreeAccess to my account online would be a valuable service. Agree	Strongly AgreeAccess to my account online would be a valuable service. Strongly Agree
Accessing my personal gate code via a smartphone is important.	Strongly DisagreeAccessing my personal gate code via a smartphone is important. Strongly Disagree	DisagreeAccessing my personal gate code via a smartphone is important. Disagree	NeutralAccessing my personal gate code via a smartphone is important. Neutral	AgreeAccessing my personal gate code via a smartphone is important. Agree	Strongly AgreeAccessing my personal gate code via a smartphone is important. Strongly Agree
Receiving Information about services or offers sent to via WhatsApp is of interest to me.	Strongly DisagreeReceiving Information about services or offers sent to via WhatsApp is of interest to me. Strongly Disagree	DisagreeReceiving Information about services or offers sent to via WhatsApp is of interest to me. Disagree	NeutralReceiving Information about services or offers sent to via WhatsApp is of interest to me. Neutral	AgreeReceiving Information about services or offers sent to via WhatsApp is of interest to me. Agree	Strongly AgreeReceiving Information about services or offers sent to via WhatsApp is of interest to me. Strongly Agree
Opening the gate from my car via smartphone app is important.	Strongly DisagreeOpening the gate from my car via smartphone app is important. Strongly Disagree	DisagreeOpening the gate from my car via smartphone app is important. Disagree	NeutralOpening the gate from my car via smartphone app is important. Neutral	AgreeOpening the gate from my car via smartphone app is important. Agree	Strongly AgreeOpening the gate from my car via smartphone app is important. Strongly Agree
Frequently asked questions available via the website, about the facility would allow me to be more productive.	Strongly DisagreeFrequently asked questions available via the website, about the facility would allow me to be more productive. Strongly Disagree	DisagreeFrequently asked questions available via the website, about the facility would allow me to be more productive. Disagree	NeutralFrequently asked questions available via the website, about the facility would allow me to be more productive. Neutral	AgreeFrequently asked questions available via the website, about the facility would allow me to be more productive. Agree	Strongly AgreeFrequently asked questions available via the website, about the facility would allow me to be more productive. Strongly Agree
Online rent payment via eCommerce subscription is something I would use.	Strongly DisagreeOnline rent payment via eCommerce subscription is something I would use. Strongly Disagree	DisagreeOnline rent payment via eCommerce subscription is something I would use. Disagree	NeutralOnline rent payment via eCommerce subscription is something I would use. Neutral	AgreeOnline rent payment via eCommerce subscription is something I would use. Agree	Strongly AgreeOnline rent payment via eCommerce subscription is something I would use. Strongly Agree

When choosing a self-storage facility

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
I rely on personal recommendations from others.	Strongly DisagreeI rely on personal recommendations from others. Strongly Disagree	DisagreeI rely on personal recommendations from others. Disagree	NeutralI rely on personal recommendations from others. Neutral	AgreeI rely on personal recommendations from others. Agree	Strongly AgreeI rely on personal recommendations from others. Strongly Agree
If a particular self-storage facility shows up as a top result when searching online, I consider that reliable information.	Strongly DisagreeIf a particular self-storage facility shows up as a top result when searching online, I consider that reliable information. Strongly Disagree	DisagreeIf a particular self-storage facility shows up as a top result when searching online, I consider that reliable information. Disagree	NeutralIf a particular self-storage facility shows up as a top result when searching online, I consider that reliable information. Neutral	AgreeIf a particular self-storage facility shows up as a top result when searching online, I consider that reliable information. Agree	Strongly AgreeIf a particular self-storage facility shows up as a top result when searching online, I consider that reliable information. Strongly Agree
I use online reviews to determine if I want to do business with a company.	Strongly DisagreeI use online reviews to determine if I want to do business with a company. Strongly Disagree	DisagreeI use online reviews to determine if I want to do business with a company. Disagree	NeutralI use online reviews to determine if I want to do business with a company. Neutral	AgreeI use online reviews to determine if I want to do business with a company. Agree	Strongly AgreeI use online reviews to determine if I want to do business with a company. Strongly Agree
I use social networks such as Facebook and Instagram to determine if I want to do business with a company.	Strongly DisagreeI use social networks such as Facebook and Instagram to determine if I want to do business with a company. Strongly Disagree	DisagreeI use social networks such as Facebook and Instagram to determine if I want to do business with a company. Disagree	NeutralI use social networks such as Facebook and Instagram to determine if I want to do business with a company. Neutral	AgreeI use social networks such as Facebook and Instagram to determine if I want to do business with a company. Agree	Strongly AgreeI use social networks such as Facebook and Instagram to determine if I want to do business with a company. Strongly Agree
Prefer a self-storage company that offers the capability of completing a lease/rental forms online.	Strongly DisagreePrefer a self-storage company that offers the capability of completing a lease/rental forms online. Strongly Disagree	DisagreePrefer a self-storage company that offers the capability of completing a lease/rental forms online. Disagree	NeutralPrefer a self-storage company that offers the capability of completing a lease/rental forms online. Neutral	AgreePrefer a self-storage company that offers the capability of completing a lease/rental forms online. Agree	Strongly AgreePrefer a self-storage company that offers the capability of completing a lease/rental forms online. Strongly Agree
I want a company that takes the stress out of storing my stuff.	Strongly DisagreeI want a company that takes the stress out of storing my stuff. Strongly Disagree	DisagreeI want a company that takes the stress out of storing my stuff. Disagree	NeutralI want a company that takes the stress out of storing my stuff. Neutral	AgreeI want a company that takes the stress out of storing my stuff. Agree	Strongly AgreeI want a company that takes the stress out of storing my stuff. Strongly Agree

Importance to me as a customer:

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
It is important that I am treated as a valued customer vs. a tenant.	Strongly DisagreeIt is important that I am treated as a valued customer vs. a tenant. Strongly Disagree	DisagreeIt is important that I am treated as a valued customer vs. a tenant. Disagree	NeutralIt is important that I am treated as a valued customer vs. a tenant. Neutral	AgreeIt is important that I am treated as a valued customer vs. a tenant. Agree	Strongly AgreeIt is important that I am treated as a valued customer vs. a tenant. Strongly Agree
It is important that a self-storage facility make it as easy for me to notify them about my move-in and move-out arrangements.	Strongly DisagreeIt is important that a self-storage facility make it as easy for me to notify them about my move-in and move-out arrangements. Strongly Disagree	DisagreeIt is important that a self-storage facility make it as easy for me to notify them about my move-in and move-out arrangements. Disagree	NeutralIt is important that a self-storage facility make it as easy for me to notify them about my move-in and move-out arrangements. Neutral	AgreeIt is important that a self-storage facility make it as easy for me to notify them about my move-in and move-out arrangements. Agree	Strongly AgreeIt is important that a self-storage facility make it as easy for me to notify them about my move-in and move-out arrangements. Strongly Agree
A storage facility map indicating exactly where my storage unit is located would make it easy for me to find the unit.	Strongly DisagreeA storage facility map indicating exactly where my storage unit is located would make it easy for me to find the unit. Strongly Disagree	DisagreeA storage facility map indicating exactly where my storage unit is located would make it easy for me to find the unit. Disagree	NeutralA storage facility map indicating exactly where my storage unit is located would make it easy for me to find the unit. Neutral	AgreeA storage facility map indicating exactly where my storage unit is located would make it easy for me to find the unit. Agree	Strongly AgreeA storage facility map indicating exactly where my storage unit is located would make it easy for me to find the unit. Strongly Agree
If an online experience is easy to use, I expect the same experience when visiting the facility.	Strongly DisagreeIf an online experience is easy to use, I expect the same experience when visiting the facility. Strongly Disagree	DisagreeIf an online experience is easy to use, I expect the same experience when visiting the facility. Disagree	NeutralIf an online experience is easy to use, I expect the same experience when visiting the facility. Neutral	AgreeIf an online experience is easy to use, I expect the same experience when visiting the facility. Agree	Strongly AgreeIf an online experience is easy to use, I expect the same experience when visiting the facility. Strongly Agree
I want to know if there is a new store manager at my facility as my personal connection gives me a sense of security and continuity.	Strongly DisagreeI want to know if there is a new store manager at my facility as my personal connection gives me a sense of security and continuity. Strongly Disagree	DisagreeI want to know if there is a new store manager at my facility as my personal connection gives me a sense of security and continuity. Disagree	NeutralI want to know if there is a new store manager at my facility as my personal connection gives me a sense of security and continuity. Neutral	AgreeI want to know if there is a new store manager at my facility as my personal connection gives me a sense of security and continuity. Agree	Strongly AgreeI want to know if there is a new store manager at my facility as my personal connection gives me a sense of security and continuity. Strongly Agree

WE OFFER STORAGE FOR ALL YOUR
STORAGE REQUIREMENTS

016 366 3200
071 727 1102 | Nita
info@r59storage.co.za

308 Portion 1, Bosbok Road,
Henley On Klip, Gauteng

WE OFFER STORAGE FOR ALL YOUR STORAGE REQUIREMENTS

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WE OFFER STORAGE FOR ALL YOUR
STORAGE REQUIREMENTS