Type the unit or unit/s numbers you have rented (if any)
ExcellentGoodFairPoorNot Applicable
Rental Process
Excellent
Good
Fair
Poor
Not Applicable
Unit Selection
Excellent
Good
Fair
Poor
Not Applicable
Rental Rates
Excellent
Good
Fair
Poor
Not Applicable
Amount of time it takes to rent a storage unit
Excellent
Good
Fair
Poor
Not Applicable
Amount of time it takes to pay my rent
Excellent
Good
Fair
Poor
Not Applicable
Facility Management
Excellent
Good
Fair
Poor
Not Applicable
Availability of technology to make your experience better
Excellent
Good
Fair
Poor
Not Applicable
Strongly DisagreeDisagreeNeutralAgreeStrongly Agree
If I was rewarded via promotion or discount for referring new customers, it would be something I would do.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
If I was offered a free month rent after one year, I would be more likely to stay longer.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
A self storage company that provides easy access to complete information is customer focused.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
I am likely to purchase storage supplies like boxes and locks if I could do so online.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Strongly DisagreeDisagreeNeutralAgreeStrongly Agree
Access to my account online would be a valuable service.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Accessing my personal gate code via a smartphone is important.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Receiving Information about services or offers sent to via WhatsApp is of interest to me.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Opening the gate from my car via smartphone app is important.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Frequently asked questions available via the website, about the facility would allow me to be more productive.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Online rent payment via eCommerce subscription is something I would use.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Strongly DisagreeDisagreeNeutralAgreeStrongly Agree
I rely on personal recommendations from others.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
If a particular self-storage facility shows up as a top result when searching online, I consider that reliable information.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
I use online reviews to determine if I want to do business with a company.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
I use social networks such as Facebook and Instagram to determine if I want to do business with a company.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Prefer a self-storage company that offers the capability of completing a lease/rental forms online.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
I want a company that takes the stress out of storing my stuff.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Strongly DisagreeDisagreeNeutralAgreeStrongly Agree
It is important that I am treated as a valued customer vs. a tenant.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
It is important that a self-storage facility make it as easy for me to notify them about my move-in and move-out arrangements.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
A storage facility map indicating exactly where my storage unit is located would make it easy for me to find the unit.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
If an online experience is easy to use, I expect the same experience when visiting the facility.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
I want to know if there is a new store manager at my facility as my personal connection gives me a sense of security and continuity.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree

WE OFFER STORAGE FOR ALL YOUR
STORAGE REQUIREMENTS

016 366 3200
071 727 1102 | Nita
info@r59storage.co.za

308 Portion 1, Bosbok Road,
Henley On Klip, Gauteng

WE OFFER STORAGE FOR ALL YOUR
STORAGE REQUIREMENTS

071 727 1102
info@r59storage.co.za

308 Portion 1, Bosbok Road,
Henley On Klip, Gauteng

LOCATE US +

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